Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your information when you use our marketplace, dashboard, bots, and Discord server. Your privacy and data security are fundamental to how we operate the platform.

Information We Collect

We collect information necessary to operate a safe, functional marketplace:

• Discord Information: Discord ID, username, server roles, bot interactions, and moderation logs
• Payment Information: Processed securely through Stripe (email, payment method, billing details, transaction amounts)
• Transaction Data: Listings, purchases, sales, disputes, refund decisions, and communication logs
• Technical Data: IP address, browser type, device information, and security logs (dashboard only)
• Behavioral Data: Platform usage patterns for fraud detection and feature improvement

We do not collect government IDs, SSNs, biometrics, phone numbers, or private messages. We never sell your data.

How We Use Your Data

Your information is used exclusively to:

• Verify sellers and process payments
• Manage listings, orders, and subscriptions
• Handle disputes, appeals, and refunds
• Detect scams, fraud, and suspicious activity
• Enforce platform rules and maintain safety
• Improve platform features and performance
• Comply with legal requirements and payment processor regulations

Data Protection & Storage

We protect your data using:

• Encrypted databases and secure servers
• Limited staff access with audit logs
• Rate-limit protections and bot-detection systems
• Stripe's secure payment infrastructure

Data is stored only as long as necessary for safety, dispute resolution, fraud prevention, and legal compliance. When no longer needed, data is deleted or anonymized.

Data Retention

• Dispute logs: 12–24 months
• Fraud flags: Indefinitely for platform safety
• Payment records: Per Stripe and financial regulations
• Bot logs: 30–180 days
• Support messages: Until resolved
• Listings: Until removed or expired

Sharing Your Information

We only share data when absolutely necessary:

• Payment Processors: Stripe processes payment details securely
• Discord: Subject to their own privacy policies
• Service Providers: Hosting, analytics, security (minimum data only)
• Legal Requirements: Law enforcement, fraud investigations, court orders

We do not share data with advertisers or data brokers.

User Rights & Responsibilities

Users may request:

• Access to their stored data
• Corrections to inaccurate information
• Account deletion (where legally permitted)
• Copies of their data

Users must:

• Keep their Discord account secure
• Not share private information publicly
• Provide accurate information
• Not bypass safety systems

Account Security

You are fully responsible for:

• Maintaining account credential confidentiality
• Never sharing login information
• Protecting your email account security
• Reporting unauthorized access immediately

Account sharing is strictly prohibited. Your account contains personal payment information, purchase history, and private data that must remain secure.

Policy Updates

We may update this Privacy Policy at any time. Updates will be posted with a new "Last Updated" date. Continued use of the platform means you accept the updated policy.

Last Updated: February 11, 2026