Refund Policy
This Refund Policy explains what is refundable, what is not, and how refunds are processed through our dispute and report systems. These rules exist to protect buyers, sellers, and the platform from fraud, abuse, and manipulation while maintaining marketplace integrity.
Platform Fees (Non-Refundable)
Platform fees are digital services that activate instantly and cannot be reversed:
- $0.49 Subscription Fee: Covers basic seller tools, platform maintenance, bot infrastructure, and safety monitoring. Non-refundable under all circumstances.
- $1.49 Buyer Protection Fee: Covers verification systems, dispute handling, staff review, security checks, and fraud prevention. Non-refundable even if seller fails to deliver or dispute is denied.
- $4.49 Monthly Buyer Protection Fee: Covers extended protection, priority dispute handling, and enhanced monitoring. Non-refundable including accidental purchases or non-use.
Chargebacks on platform fees result in permanent ban, blacklisting, and removal from Buyer Protection.
Marketplace Item Refunds
Items Under $5.00
Never refundable. This prevents abuse, micro-refund farming, and chargeback exploitation.
Items $5.00 and Above
7-Day Refund Window: Buyers may request a refund within 7 days if:
- Seller fails to deliver
- Item is not as described
- Buyer provides valid evidence
Refunds are processed only through the dispute system.
Refund Requirements
To request a refund, buyers must provide:
- Unedited screenshots
- Proof of payment
- Timestamps
- Proof of non-delivery
- Any additional evidence requested
Invalid Evidence: Refunds may be denied if evidence is edited, cropped, missing, unverifiable, or incomplete.
Non-Refundable Situations
Refunds will not be issued for:
- Buyer changing their mind
- Wrong item purchased
- Misunderstanding the listing
- Successful digital delivery
- Completed services
- Lack of proof
- False claims
- Expired evidence
- Off-platform transactions
- Abuse of dispute system
Premium Buyer Protection ($5.99 Weekly)
This fee:
- Is not automatically refundable
- May be refunded only if tied to a failed or fraudulent transaction
- Requires valid dispute evidence
Refund Processing
If approved:
- Processing takes 3–10 business days
- Refunds go to the original payment method
- Cannot be redirected to another card
- Cannot be expedited by the platform
Report System
The report system allows users to flag issues, misconduct, scams, or non-delivery through a controlled, evidence-based process.
Valid Report Reasons
- Seller fails to deliver
- Item not as described
- Seller unresponsive
- Seller provides fake/invalid items
- Buyer attempts fraud or chargeback abuse
- Harassment or threats
Report Timeframes
Reports must be filed within:
- 15 minutes for instant-delivery digital items
- 7 days for items $5.00+
- The listing's stated delivery window for delayed items
Expired reports are automatically closed.
Report Process
- User submits report with evidence
- Staff reviews evidence
- Other party is notified and may respond
- Both sides may submit additional evidence
- Staff makes final decision
Failure to respond may result in automatic fault assignment.
Chargeback Abuse
Filing false chargebacks or bypassing the dispute system results in:
- Permanent ban
- Blacklisting
- Reporting to payment processors
- Removal from Buyer Protection
Seller Responsibility
If seller is at fault:
- Seller must refund
- May lose verification
- May receive strikes
- May be suspended or banned
Sellers must deliver on time, provide proof, maintain accurate listings, and cooperate with disputes.
Platform Authority
The platform may:
- Deny refunds or reports
- Close disputes
- Request additional evidence
- Override decisions in fraud cases
- Suspend accounts during investigations
- Permanently ban violators
All refund and report decisions are final.
Last Updated: February 11, 2026