Buyer Protection Policy

Last updated: 2/5/2026 Our Buyer Protection system is designed to keep purchases safe, prevent scams, and ensure fair dispute handling. By using Buyer Protection, you agree to the rules below.

1.1 What Buyer Protection Covers

Buyer Protection applies only when the buyer pays an eligible Buyer Protection Fee during checkout. It covers:

  • Non‑delivery (seller never sends the item)
  • Invalid or unusable items
  • Fake or misleading listings
  • Sellers refusing to respond
  • Sellers delivering something different than advertised If the seller is found at fault, the buyer may receive a refund for the item price only.

1.2 What Buyer Protection Does NOT Cover

Buyer Protection does not apply to:

  • Buyer changing their mind
  • Buyer purchasing the wrong item
  • Misunderstanding the listing
  • Digital items that were successfully delivered
  • Completed services
  • Lack of evidence
  • Disputes opened after the allowed timeframe
  • Items bought without paying a Buyer Protection Fee Some Buyer Protection Fees are non‑refundable (see subsection 1.7).

1.3 How to Open a Buyer Protection Case

To open a case, buyers must:

  • Use the Report System on the dashboard
  • Provide clear evidence, including:
  • Screenshots of the conversation
  • Proof of payment
  • Proof of non‑delivery or scam
  • Respond to staff requests for additional information
  • Failure to provide evidence may result in the dispute being closed.

1.4 Investigation Process

Once a dispute is opened:

  • Staff reviews all evidence
  • Seller is contacted and must respond
  • Logs and listing data are checked
  • A decision is made based on proof Most cases are resolved within 24–72 hours, depending on complexity.

1.5 Possible Outcomes

If the buyer wins the case: Buyer receives a refund for the item price Seller may lose verification Seller may be banned depending on severity If the seller wins the case: No refund is issued Buyer Protection case is closed Buyer may lose Buyer Protection if claims were false

1.6 False Claims & Abuse

Any buyer who:

  • Submits fake evidence
  • Lies about delivery
  • Attempts to scam the seller
  • Files repeated false disputes
  • Files chargebacks outside the system will be:
  • Permanently banned
  • Blacklisted
  • Removed from Buyer Protection
  • Reported to payment processors
  • We take fraud extremely seriously.

1.7 Buyer Protection Fees

The following fees activate Buyer Protection:

  • $0.49 Buyer Protection Fee (Per Transaction) Basic protection. Non‑refundable.
  • $1.49 Buyer Protection Fee (Per Transaction) Standard protection. Non‑refundable.
  • $5.99 Buyer Protection Premium Fee (Weekly) Premium protection with priority dispute handling. Refundable: $5 refundable credit + $0.99 non‑refundable activation.
  • $4.49 Monthly Buyer Protection Fee (monthly) Covers all purchases during the active month. Non‑refundable. More Will be added as the marketplace evolves. Only purchases made while the fee is active are eligible for protection. Protection does not apply retroactively.

1.8 Final Decision

All decisions made by the dispute team are final. We reserve the right to deny Buyer Protection if: Evidence is missing Rules are broken Fraud is detected The buyer did not pay a Buyer Protection Fee

1.9 — Why $0.99 Is Taken From the $5.99 Premium Fee

The $0.99 is taken as the platform’s operational fee when a buyer requests a refund of their $5.99 Premium Buyer Protection. This small amount covers the platform’s costs for:

  • dispute handling
  • staff review time
  • log checking
  • fraud prevention
  • system resources used during the protection period

The buyer still receives $5 back, but the platform keeps $0.99 as the service cost for providing Premium Protection. This prevents abuse, covers operational expenses, and keeps the system fair for both buyers and sellers.

SECTION 2 Report Policy